Cognito CX

Solutions · Teams

Consistent, prepared conversations across your team.

Give every customer-facing person the same preparation discipline, with administration that respects privacy by default.

Benefits

Seats and devices

Invite members, assign seats and see which devices are activated. Deactivate a lost laptop in one click.

Roles that match your organization

Organization admins, team managers and users, with permissions enforced on the server.

Privacy by default

Transcripts stay on each member’s device. Administrators see usage, not conversations.

Available now

  • Business plan
  • Organization admin and team manager roles
  • Invitations and seat assignment
  • Device activation management
  • Usage analytics without transcript content
  • Audit log of administrative actions

On the roadmap Not yet available

  • Organization-wide provider policies (for example: require a specific provider)
  • Single sign-on (SAML/OIDC)
For teams · Cognito CX