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On macOS 14.2 or later, check that the System Audio Recording permission is granted in System Settings › Privacy & Security. On macOS 12 to 14.1, the other participants are captured through a loopback device such as BlackHole 2ch: your meeting audio must be routed to it (Docs › Other participants on macOS 12 to 14.1), and the Start page must show “loopback capture”. On Windows, check that the correct output device is selected in the audio source menu.

Your provider could not be reached. Open AI Settings and run Test connection for both your primary and fallback model. Cognito CX keeps showing answers from your verified preparation while the provider is unavailable.

Use “Bring copilot to front” from the app menu or tray. If it was on a monitor that was disconnected, it is moved back onto a visible screen automatically. “Reset opacity to 100%” is in the same menu.

The operating system accepted the capture-exclusion request, but this combination of OS version and sharing app has not been confirmed by a receiver-side test. Treat the window as potentially visible.

Cognito CX could not reach the account service to renew your entitlement. It keeps working offline for the grace period. A meeting in progress is never interrupted by a license change.

Sign in at Account › Devices on this website and deactivate the old device, then activate the app on the new one.